Shipping & Returns

Turnaround

All orders are shipped within 48 hours, Monday to Friday, 8:00am to 4:30pm AEST Excluding Public Holidays.

Carrier

We use the following carriers to deliver our orders:

StarTrack Express

Couriers Please

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

Back Order

If an item goes on back order, we will ship the part of your order that is in stock. When the item becomes available, we will ship the rest of your order. You will not be charged any additional shipping or handling for the second shipment.

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes or other taxes on orders shipped to any other state or country.

Permission to Return and to Receive Credit

We will accept returns of merchandise only if it is in saleable condition and notification is made within 30 days of receipt. We will issue credit to your account or credit card in Australian dollars. For unwanted merchandise, the cost of return shipping shall be the responsibility of the customer.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.